Insurance & Risk Management, Office of Finance & Business Services, Nathan Campus. Sewell Building (N12) Telephone (07) 3735 7971 Facsimile   (07) 3735 6521

                                                                                                               

 

 

All employees authorised to drive a company vehicle should familiarise themselves with this procedure.

 

1. In the event of an accident:

• Stop and exchange names and addresses with any other party involved.
• Record registration number and make of any other vehicle.
• Ensure that the exact location of the accident is noted, together with times and conditions of Road (e.g. slippery – following heavy rain).
• Record names and addresses of as many witnesses as possible at the scene of the accident.
• Report accident to Police if required to do so by State Motor Traffic Law or By-Law.
• Discussions concerning negligence of either party involved in the accident must not be entered into.

 

2. To expedite the repairs, where damage to vehicle is likely to exceed $1,000:

• Simply phone CGU's toll free 1300 308 124 number from anywhere in Australia, the incident lodgement process is initiated. A member of our Accident Management Team will take all details of the incident by following a uniquely scripted electronic claim form (which usually takes approximately 10 to 15 minutes).

 

3. At completion of the call, the driver will have been provided with:

• The Claim Number relating to the incident
• Name and contact details of their Case Manager
• The excess amount payable (which is normally paid to the repairer on completion of repairs)
• The Case Manager is the first point of call should you or AON have any query with regards to their claim. In usual circumstances, the Case Manager will be in contact with you within 24-48 hours of the lodgement to confirm the progress of their claim and/or finalise any outstanding queries

 

4. When notifying a claim in this manner, CGU can remove the hassles of handling motor   vehicle repairs and accidents, by:

• Referring you to a Fleet Preferred Smash Repairer or a repairer of your choice
• Organising rental / hire cars
• Dealing with third party claims
• Arranging towing

 

5. Where Damage To Third Party Vehicle or Property

• Do not discuss fault or make any admission of liability.
• Follow the same procedure as shown above.
• Forward with any Letter of Demand to the Insurance Office, Office of Finance and Business Services, Nathan Campus.

 

Alternatively, please complete all of the details below and return to the Insurance Office, Office of Finance and Business Services, Nathan Campus. (This may cause a delay in repairing the vehicle until the information is provided to the insurer)

 

 

 

 

 

To complete online or print from the Policy Library, use the Word link at the bottom of the page.

Office of Finance and Business Services

Motor Vehicle Damage Report Form

 

Section A:  Details of University Vehicle
1.   Vehicle Registration No.:		Reg. Expiry Date:
2.   Vehicle Make & Model:		Body Type:
3.   Goods carrying vehicles only: State weight of load at time of accident

 

Section B:  Details of Accident
1.   Accident Date:						Time of Accident:	:	a.m./  p.m
2.   Place of Accident:
3.   Accident Details:
4.   Description of damage to university vehicle
5.   Who caused the accident?
6.   State your reasons for this opinion:
7.   Was this accident reported to police?		No	Yes	Reported to:			Date:
				Police Station:
8.   Is police action pending?		No	Yes	Give Details:
9.   Show details of damage to vehicle on diagram. (Draw freehand).